Important Event Information

The Irish CX Impact Awards 2025 ceremony will take place on Thursday, December 4th, 2025, at The Royal Marine Hotel, Dun Laoghaire.

The awards ceremony will once again be an evening, black-tie event and we look forward to seeing all our celebrated finalists and supporters back in a networking environment.

Event Itinerary

Arrival

18.30

Drinks Reception

18.30 – 19.30

Panel Discussion

19.30 – 20.00

Dinner Service

20.00

Awards Ceremony

22.00

Entertainment

23.00

Music ends. Attendees welcome to stay longer

00.00

Late Bar

2.00

*Itinerary is subject to change.

Confirmation of Bookings and Guestlists

  • All bookings must be paid in advance of the event.
  • You must provide all your guest details by logging in at the online portal provided.
  • We require receipt of your guest list by 5.00pm Thursday, 20th of November 2025.

  • If you require a guestlist form or wish to make a booking, please contact our team at team@cxia.ie 01 264 7899.

About Attending the Event

Guests who are attending the event will need to know the following:

*We ask all attendees to arrive at 18.30 sharp.

Dress code for the awards is Black Tie.

Guests who have any special dietary requirements will need to let us know as soon as possible so that we can facilitate their request.

Venue

1. The ceremony will take place at the Royal Marine Hotel, Dun Laoghaire.

2. Please click here for further information about the venue location.

3. If you want to book a room at the hotel, here are the preferential rates:

Royal Marine Hotel, Dun Laoghaire – Most Updated Preferential Rates:

  • €150.00 Single Occupancy Bed and Breakfast
  • €165.00 Double Occupancy Bed and Breakfast
  • Please quote the Booking ID 276951 to avail of the discounted rate. Rates are valid based on availability.

These can be booked directly with the hotel on the below number or email.

+353 1 230 0030

*Please note that bookings are extremely limited and availability depends on the time of booking.

Panel Discussion –What to Expect

PANEL: CX & AI - MATCH MADE IN HEAVEN?

TRENDS TO DISCUSS:

  • Hyper-Personalization & Predictive Experiences. Leveraging AI to deliver deeply personalized experiences, from product recommendations to tailored support, anticipating customer needs and delivering customized content in real-time. By analysing real-time data, brands can deliver hyper-targeted content, product recommendations, and tailored offers.
  • AI-Powered Autonomous Customer Service + Emphasis on Voice Interaction. A strategic blend of human agents and AI is crucial. AI chatbots and AI agents are becoming central to customer service, handling most interactions and providing instant responses thus allowing human agents to focus on complex issues and high-value interactions, enabling a fluid and responsive experience and creating an almost telepathic connection between brands and their audiences.
  • Proactive Engagement & Problem Resolution: Instead of waiting for customers to initiate contact, companies are using data to identify and address potential issues proactively, offering solutions before they become major problems. This trend will enable seamless, predictive customer journeys across platforms meaning seamless and effortless Omnichannel Journeys.

Photographs

Photographs and Videos from the Event will be available in the days following the Awards and a link will be sent to your email to login and register to the online portal.