Stay Informed on Corporate Sustainability
Explore industry news, insights, and updates from the Irish CX Impact Awards.
Sort by 
Kustomer launches AI-native customer experience platform
Kustomer launches AI-native customer experience platform, embedding intelligence across all touchpoints to deliver proactive, context-aware service, optimise operations, and enhance satisfaction, reflecting the growing demand for data-driven CX solutions.
TP named 2025 Asia-Pacific Company of the Year for customer experience management
TP named 2025 Asia-Pacific Company of the Year by Frost & Sullivan for excellence in AI-driven customer experience management, operational innovation, and delivering measurable growth across industries in the region.
TD Synnex appoints Andy McCarthy as Sales Director for major accounts
TD Synnex appoints Andy McCarthy as Sales Director – Major Accounts for UK and Ireland, enhancing partner engagement, customer experience, and strategic growth across key IT channel relationships.
Foodhub selects Dublin for global headquarters with 35 new jobs
Foodhub relocates its global headquarters to Dublin, creating 35 new jobs in tech, sales, and customer service, strengthening Ireland’s position as a hub for food-tech and international innovation.
Calor launches solar-powered vending machines for 24/7 gas access
Calor launches Gas2Go, Ireland’s first solar-powered, self-service gas cylinder vending machines, offering 24/7 access, renewable BioLPG options, and enhanced convenience for customers in Kildare and Galway.
Service Shift
The service economy continues to evolve, shaped by leadership decisions, technological adoption, and a sharper focus on customer experience.
H&M names experienced insider its new UK/Ireland MD
H&M UK & Ireland has a new managing director with Karen O’Rourke appointed to the role, succeeding Henrik Nordvall.
Leading AI Innovator Smarsh Leverages Salesforce’s Agentforce, Deploys AI Customer Service Agents for Financial Services Support
Smarsh chooses Agentforce to enhance award-winning customer service and support to deliver faster resolutions, smarter self-service, and measurable efficiency gains.
Business News from Companies The Future of Customer Experience is Written in Bucharest. CX Conference 2025 brings together global leaders and key studies unveiled for the first time
On October 14–15, Bucharest will become the meeting point for some of the most influential global and regional experts in Customer Experience.
MarketScape's "Worldwide Customer Experience Platforms for Telecommunications"
[Beijing, China, September 9, 2025] Huawei's SmartCare and Business Support Systems solutions have received top marks from IDC, a leading research and consulting firm, earning a spot in the "Leaders" quadrant of the firm's IDC MarketSpace assessment of technology vendors (“IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment” (Doc # US52580525 , August 2025).
Discover What's Happening
Explore our newsletters
Join our Newsletter to receive the latest industry trends, expert tips, and exclusive insights delivered straight to your inbox!
.png)
