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Author: businesswire

Customer Experience automation advances as Omilia and Atento form a global partnership to scale intelligent virtual agents. The collaboration enhances operational efficiency and transforms interactions across voice and digital channels in multiple international markets.

Author: THE IRISH NEWS

Northern Ireland’s luxury hospitality sector is investing directly in Customer Experience as premium hotels prioritise wellbeing-led design. Hastings-owned Culloden Estate & Spa has upgraded its bedroom offering to support growth from Irish and US markets.

Author: ert

Customer Experience strategy is central as Montpellier Appliances reshapes its aftersales model across the UK and Ireland. The appliance brand has appointed a nationwide repair partner to deliver consistent, transparent and scalable service journeys.

Author: Irish Independent

An Irish public transport operator is linking innovation funding directly to Customer Experience outcomes. The initiative positions data, collaboration and smart cities as levers to reshape passenger journeys at scale.

Author: Jed Nykolle Harme

The customer experience sector is gaining strategic weight as organisations recognise its role in building loyalty, resilience and long-term value. This edition reflects an editorial focus on insight that helps readers understand how experience-led thinking is becoming embedded across business strategy. Building on last year’s achievements, 'BoyleSports Customer Operations named CX Team of the Year – Large at Irish CX Impact Awards 2025' captured a moment when operational excellence and customer focus were publicly affirmed. That recognition sets a reference point as attention turns towards the 2026 awards and the standards they continue to define. Momentum beyond recognition is evident as 'Kerrs Tyres secures capital to scale customer experience model.' The investment reflects growing confidence in experience as a scalable driver of differentiation and sustainable growth. Technology-led progress is also featured in the sector as 'Talkdesk launches AI-powered commerce orchestration for consumer goods.' Together, these stories frame a sector aligning people, capital and intelligence to deliver customer experiences that are consistent, adaptive and future-ready.

Author: Jed Nykolle Harme

Looking back to last year’s excellence, BoyleSports Customer Operations was named CX Team of the Year – Large at the Irish CX Impact Awards 2025, setting a benchmark for Ireland’s CX innovators this 2026.

Author: KMWorld

Talkdesk launches AI-powered commerce orchestration and a dedicated Consumer Goods Experience Cloud. The innovation unifies customer, partner, and operational interactions to streamline high-volume sales and service in retail and CPG sectors.

Author: PR Newswire

A US-based cloud technology provider has launched an enterprise AI platform designed to unify commerce and customer service. The move highlights how agentic AI is reshaping customer experience strategies across retail and food service sectors.

Author: The Manila Times

Plume acquires Sweepr to strengthen digital customer experience for service providers. The deal highlights how telecom customer experience is shifting towards AI-led, proactive service models.

Author: Furniture News

An Irish wholesale furniture supplier is scaling its UK operations with a customer experience-led service model for retailers. The expansion highlights how speed, reliability and after-sales support are becoming competitive levers in B2B retail supply chains.