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Explore industry news, insights, and updates from the Irish CX Impact Awards.
Experience redefined
Businesses across sectors are pushing beyond the expected. AI is shaping sharper insights and smoother processes.
Is NPS enough in an AI world
For years, Net Promoter Score has been the CX industry’s favourite loyalty measure. Its simplicity made it a gold standard.
Northern Ireland plans stronger energy protections for small businesses
Northern Ireland’s Utility Regulator is moving to bolster protections for small business energy customers.
Emirates opens premium Osaka store to elevate travel experiences
Emirates has launched Japan’s first premium travel store in Osaka, marking a strategic push to bring its renowned hospitality directly to customers.
Northern Irish businesses raise the bar on customer expectations
Northern Ireland’s businesses are rewriting the playbook to keep pace with fast-changing consumer demands.
Pinewood.AI streamlines trade parts ordering with new portal
Pinewood.AI has launched its Parts Trade Portal to replace time-consuming phone-based parts ordering with a seamless self-service platform.
Gong doubles down on AI growth with Dublin expansion
Gong is scaling its Dublin operations to keep up with surging EMEA demand for its AI-powered revenue platform, which now boasts over 750 customers across Europe.
Bold bets
Customer experience is evolving at pace, fuelled by bold bets on technology and strategic shifts in what service means.
Modern Tyres broadens footprint with BestDrive deal
Modern Tyres is set to acquire BestDrive Ireland from Continental Tires, strengthening its position as a leading player in tyre services and vehicle maintenance across the Republic.
Elavon teams up with REI to boost retail payments
Retail Excellence Ireland has struck a three-year deal with Elavon, naming it the preferred payments partner for its 2,000-plus members.
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